Technology

TECHNOLOGY

Amazing Experiences.
Every Time.

World-class technology solutions drive better experiences for your customers, at a higher return for your business.

 

Connecting the Contact Center for a Revolutionary Customer Experience

The contact center is where you and your customers connect. We apply our technology solutions to make sure that every one of those connections is meaningful to your customers, and valuable to your business. Our integrated, holistic technology platform has everything you need to solve even your most complex customer experience challenges. And since no one contact center is the same, it can be delivered in the way that makes the most sense for your business, whether that’s in the cloud, on premises, or somewhere in between.

 

Contact
Center Solutions

Drive faster, smarter, and more agile customer service interactions – no matter your contact center infrastructure or company size.

Enterprise
Cloud

Empower your teams with a unified view of customer data, provide relevant and swift customer support, and drive positive business outcomes.

Customer Journey
Enablement

Gain insight into your customers' past, current, and future needs to drive meaningful customer conversations, every time.

Workforce
Optimization (WFO)

Gather and analyze customer data, improve processes, and uncover areas of opportunity with our Cloud with Verint WFO solution.

 

Omnichannel
Capabilities

Deliver an integrated, cross-channel customer experience, effortlessly escalate interactions, and enable connectivity directly through mobile.

Managed
Services

Three tiers of care, predictable OpEx pricing, and resource flexibility means we can provide the level of support that best fits your business needs.

CRM
Services

Provide better, more personalized care through channel integration, integrated self-service, connected back-office systems, and shared knowledgebases.

Unified
Communications

Transform your enterprise communications with solutions that improve workflow efficiency and customer responsiveness – regardless of location.

 
 

By partnering with Cisco, we are able to provide the best technology solutions for our clients’ unique needs and goals.

As a Cisco Gold Certified Partner, we implement and manage a wide-range of Cisco contact center solutions for mid-sized and enterprise-level clients. Our team has achieved the Cisco Customer Satisfaction Excellence Award for the last nine consecutive years, and was the company’s first technology partner in North America to achieve the Cisco Cloud Provider Certification and Contact Center as a Service Designation. LEARN MORE

 

The results of a better experience*


UTILITY SUCCESS STORY

9x greater self-help issue resolution

What can be done to lift a utility company from the worst customer service ratings to award-winning care? We transformed our client from zero to hero with a new self-help solution. LEARN MORE

RETAIL SUCCESS STORY

$700k savings per year

Our client was an industry leader and handling 250 million calls a year, but doing so with outdated systems. We designed a system around a new Cisco® telephony system that used a more intelligent routing system. LEARN MORE

HEALTHCARE
SUCCESS STORY

21% productivity increase

How do you reduce workforce costs and improve customer experience? We helped this healthcare provider do both… and accommodate double-digit annual growth. LEARN MORE

 

 

Thought Leadership

At TeleTech Technology, we know experiences matter. And in a connected world, how you connect can make or break an experience.

 
Strategy and Technology Tag Team on Customer	Outcomes

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Strategy and Technology Tag Team on Customer Outcomes

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Next-Generation Cloud Technology

eBook
Next-Generation Cloud Technology

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4 Technologies Facilitating the Service Customers Crave

Blog
4 Technologies Facilitating the Service Customers Crave

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Our monthly enewsletter provides customer experience management best practices

eNewsletter
Customer experience best practices, industry trends, and innovative approaches

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Does CRM Simplify the Customer Experience?

Article
Does CRM Simplify the Customer Experience?

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A Passport to a Better Customer Experience Journey

eBook
A Passport to a Better Customer Experience Journey

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Cloud computing elevates the customer experience

Video
Masterminding the Contact
Center of the Future

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Find out what we can do to transform
your customer experience.

We can’t wait to put all we’ve got
to work for you.

Contact Us